Complaints

Sometimes you may feel that your experience with our services falls short of your expectations. At Domain.gr, we understand that unforeseen issues can arise, and we are committed to addressing your concerns promptly. Your satisfaction is of the utmost importance to us, and we are here to assist you in resolving any complaints you may have regarding our domain services.

We are Here to Help

Before filing a formal complaint, we encourage you to reach out to our dedicated customer support team. Many issues can be resolved quickly and efficiently by our experienced support representatives. You can contact us through:

• Phone: 2114441813
• Email: complaints@domain.gr

Formal Complaint Submission

If your concern is not resolved through initial contact with our support team, you may proceed to file a formal complaint. Please provide the following information when submitting your complaint:

1. Your Full Name
2. Contact Email
3. Phone Number
4. Order/Transaction ID
5. Description of the Complaint

Once we receive your formal complaint, our team will initiate an investigation into the matter. We are committed to resolving issues promptly and fairly. You will be kept informed of the progress, and we will work towards finding a satisfactory resolution.

We aim to address complaints within 3 business days. However, the resolution time may vary based on the complexity of the issue.

Report Domain Abuse

At Domain.gr, we are committed to maintaining a secure online environment. If you believe that your domain registered with us is being used for spamming, phishing, or any other malicious activity, please report to us using the following email address: complaints@domain.gr.

You should provide the following information:

1. Your Full Name
2. Contact Email
3. Phone Number
4. Domain Name(s) Involved

Details of Abuse:

5. Type of Abuse (e.g., Spamming, Phishing)
6. Description of the Abuse
7. Evidence or Relevant Information
   
   • Attach screenshots or any supporting documents.

Additional Information:

8. Date and Time the Abuse was Noticed
9. Any Additional Comments or Details

We aim to address the situation within 5 business days. However, the resolution time may vary based on the complexity of the issue.

Your Feedback Matters

We appreciate your feedback and take every complaint seriously. Your insights help us improve our services and ensure a better experience for all our customers. Thank you for choosing Domain.gr.